Return & Refund

‘Returns’ is a method offered by a particular company/associate/seller relatively under the ‘terms policy’ in which the choice of refund, return, or exchange is brought by the corresponding company/associate/seller to you. do not sell its products directly – We may either partner with an associate company to sell the product or may list the product on some other online e-commerce platforms. Customers/Users of are advised to read the ‘Return and Refund Policy’ of that specific associate/company (i.e., or from where they are making a direct purchase.

To provide you Willcraft products, we have distribution channels. Whatever you will try to purchase from our store, it will be redirected to the recommended online platform like Big Value Shop — a reliable online site that has its registered office in Ghaziabad. You are suggested to follow the ‘Return and Refund Policy’ of Big Value Shop deeply. If you are using other online platforms such as Amazon, do prefer its Return & Refund Policy.

For any B2B queries or to become a Distribution Channel Partner, you can contact us via email: or call on our phone number: +918708758707.

Link of Associate Company’s Return & Refund Policy:

Big Value Shop:



Cricket Bats:

For cricket bat warranty claim, kindly follow this link:

Protective Gears

Products made of soft leather such as Cricket Pads (Batting, Keeping & Thigh), Hand Gloves (Batting & Keeping), and similar products have a warranty on ‘Manufacturing defects only.’ The warranty on Protective Gears does not apply to Wear & Tear, scratches, etc.

Leather Ball:

We do our best to make WillCraft leather balls. However, considering the impact on balls while playing, shapes are likely to change over by over. Therefore, we have a limited warranty on WillCraft leather balls as described below:

  1. WillCraft Club Leather Ball – No Warranty
  2. WillCraft Tournament Leather Cricket Ball – 20 Overs in Favourable condition only
  3. WillCraft Test Leather Cricket Ball – 30 Overs in Favourable Condition only


Any tearing in fabric, stitches opening up, buttons ripping out does not cover any Warranty. We offer warranty on Colours only (1 month only).

Cricket Helmet:

We are concerned about player’s safety more than selling WillCraft Cricket Helmets. Our cricket helmets are made of quality materials and follow every standard to protect players. Since the helmets are designed for challenging impacts, it is natural to get fractured/cracked after prolonged use. Therefore, we do not provide warranty on helmets.

Accessories/Toys & Games/Football/Carrom:

WillCraft Accessories/Toys & Games/Football/Carrom such as skipping ropes, push-up stands, hand strengthners, footballs, chess boards, carrom boards, mats, etc., are semi-fragile items, and thus, we cannot offer a warranty.